Support expectations

When we'll reply

We aim to reply within 2 working days (Monday to Friday, excluding UK bank holidays). This is our current aim and may change when our final support policy is published.

Support is handled by email through the contact form. We don't currently offer live chat, phone support or 24/7 cover, and we can't guarantee how long a fix will take.

Helping us help you

• Describe what you expected and what happened instead.
• Add a screenshot if something looks wrong.
• If it's about a saved decision, choose it from the list — we only see its reference, never your answers.
• Keep your reference number (for example CLA-10001) for follow-ups.

Before you write

Many questions are answered in the Help Centre. For ideas and suggestions, use product feedback instead.